Link the Surveillance System with LiveIQ
Read before continuing.
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The Subway® Loss Prevention Surveillance System™ desktop application is available only for Windows PCs. It is not compatible with Macintosh computers.
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If you have the Windows 7 operating system, you must use Internet Explorer 10 or 11.
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If you have the Windows 8 operating system, you must use Internet Explorer 11.
Perform this procedure for each restaurant with Subway® Loss Prevention Surveillance System™ cameras that you want to link with the LiveIQ application.
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Go to liveiq.subway.com.
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Enter your user name and password and log in.
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From the LiveIQ toolbar, click Surveillance.
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From the Surveillance menu, select Setup.
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On the Surveillance Setup screen, for DVR Type, select Subway® Surveillance and click Save.
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From the Surveillance menu, select View.
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When the message about installing EZBootstrapper.cab appears, click Install.
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If the Internet Explorer – Security Warning screen appears, click Install.
When the installation is complete, a message about the Camera Panel add-on appears.
If the message does not appear, click Refresh at the top of the browser window or press the F5 key on your keyboard to reload the page.
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Click Allow.
The camera controls for the Subway® Loss Prevention Surveillance System™ appear on the screen.
If the camera controls do not appear, contact the LiveIQ Help Desk (800-888-4848, ext. 4767).