Prerequisites

System Vendors Other Than DTT or PXtech

Currently, DTT and PXtech are the only surveillance vendors fully supported for LiveIQ. Therefore, systems from other vendors might not work properly, even if they use the GeoVision platform.

If your restaurants use a surveillance provider other than DTT, your DVRs must use the GeoVision platform so the cameras function properly within LiveIQ.

When you select Other from System Vendor, LiveIQ cannot populate the connection details and other required information automatically. Instead, you need to enter the port settings, username and password, and IP/DNS addresses manually. If you do not know these settings, contact your surveillance vendor directly before starting this setup procedure.

Time Settings for the DVR

The POS system and the DVR PC must both be synchronized to an Internet time server. Any mismatch in times cause LiveIQ to display the wrong video for a transaction.